At Allertech® Pet Shampoo, Laundry Detergent, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website or make purchases from us.
Information We Collect
We only collect information that helps us provide a better shopping experience for our customers. Here are the types of information we gather:
Contact Information: We collect your name, mailing address, email address, phone number and other information you provide with your account registration or when you make a purchase. We use this information to deliver your orders, process payments, communicate by email and telephone, and provide customer service.
Shopping Activity: We collect information about your browsing and shopping activity on our website. This includes the products you view or add to your cart, whether you make a purchase, and other activity. We use this to understand customer interests, manage our advertising, and improve the shopping experience.
Payment Information: We collect your debit/credit card number, expiration date, CVV code, and billing address when you make a purchase. This lets us process your payment, but we do not store this information on our servers. Our payment processor handles this per PCI compliance standards.
Website Usage: We use tracking tools like browser cookies and web beacons to collect information about your usage of our website. Cookies are small files that help optimize your browsing experience by allowing features like shopping carts, account login, and personalized content. Web beacons are tiny pixel images that help us analyze traffic and visitor activity on our website. We also use services like Google Analytics to measure and analyze website traffic.
How We Use Information
We only use your information as permitted by law, including:
- To fulfill orders and provide products or services you request
- To process payments and prevent fraudulent transactions
- To provide customer service and support
- To send product updates, technical notices, security alerts, and support and administrative messages
- To alert you of product recall notices or safety changes
- To notify you about new features, promotions, special offers, and other information we think you would like to hear about
- To monitor and analyze trends, usage, and activities of our users
- To personalize your experience using our website
- To improve our products, website, and advertising
- To allow social sharing functionality
- To carry out other legitimate business purposes
Information Sharing and Disclosure
We will not sell, rent, or lease your personal information to third parties. We will only disclose your information in the following circumstances:
- With third party service providers working on our behalf who have agreed to confidentiality restrictions, such as payment processors, shipping companies, marketing partners, and other business operations. This allows us to operate our business, website, and mobile applications.
- When required by law enforcement, government officials, or as needed to comply with legal requirements or defend our legal rights, intellectual property, users or business interests.
- If we sell our business or assets to a third party, we may disclose information to the buyer. In such an event, we will require the buyer to agree to our privacy policy.
- To enforce our Terms of Service, prevent fraud, illegal activity, and security risks.
- With your consent or at your request and direction.
If information is aggregated or de-identified so it cannot be linked back to individual users, we may disclose or use it for any lawful purpose.
Third Party Websites
Our website may contain links to third party websites not controlled by us. Those websites have their own policies and practices. We encourage you to review their privacy policies to understand how they handle your personal information. We are not responsible for third party websites.
Security of Your Information
We employ technical, physical, and administrative security measures to protect your information and transactions on our website. However, the Internet cannot be guaranteed to be 100% secure, so we cannot ensure the security of information you transmit to us or guarantee that information on our website or servers will be free from unauthorized access. Your use of our website demonstrates acceptance of this risk.
Children’s Privacy
Our website is not directed to children under age 13. We will not intentionally collect personal information from children under 13 without obtaining parental consent first. If we learn that we have collected personal information from a child under 13 without the parent’s consent, we will take steps to delete it as quickly as possible. Please notify us immediately if you learn that a child under 13 has provided us with personal information without parental consent so that we may take appropriate action.
Your Rights and Choices
You have certain rights and choices about how we handle your information. These include:
- Opting out of direct marketing communications at any time through links in our emails or by contacting us.
- Accessing, correcting, updating, or deleting your personal data. You may do this directly through your account settings or by contacting us.
- Objecting to our processing of your personal data.
- Restricting or blocking the processing of your personal data.
- Portability of your personal data when technically feasible.
- Lodging a complaint with your local data protection authority if you believe we have infringed data protection laws.
We will comply with your requests in accordance with applicable law, but these rights are not absolute. We may deny your request if we have a lawful reason, such as a legal obligation to retain the data.
Retention of Personal Data
We retain personal data as necessary for legitimate business purposes and in accordance with any legal obligations. We may anonymize some data, or retain it on an aggregated basis, when no longer needed at an individual level.
Updates to This Policy
We may occasionally update this Privacy Policy as needed to reflect changes in our business, products and websites. When we post changes, we will revise the “Last Updated” date at the top of this policy. If we make significant changes, we may notify you through our website or by email prior to the changes taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.
International Data Transfers
We are headquartered in the United States. Please be aware that information you provide to us may be transferred to and maintained on servers or databases located outside your state, province, country or other governmental jurisdiction where privacy laws may differ from your jurisdiction. By using our website and services, you consent to this transfer, processing and storage of information in the United States and other locations around the world.
Contacting Us
If you have any questions, concerns or complaints about our Privacy Policy, data processing or security practices, just contact our friendly Customer Service team at the email address or phone number posted on our website. We will do our very best to promptly address your request and make things right!